ALL SALES ARE FINAL.

Do to the nature of the product we can not accept any returns on products that have been opened or tampered with. 

If you receive a product and the product is damaged you have 24 hours after receiving your product to send proof of damage for a store credit and or replacement. Email proof to info@shanelcosmetics.com or text 917-880-3417.

We are here to help you and to make sure your shopping experience is pleasant. Quality control is our top priority.